FAQ

All Orders are provided on a Custom Basis. Each award is designed, assembled and personalized with engraving and/or silk screening, and once built it is non-returnable as it cannot be sold to other customers due to the custom nature of the item in question.

If there is an error on engraving, silk screening or other personalization method utilized, that is due to an error on our part, you may request a return merchandise authorization to return the item within 15 days after the date your order was shipped or delivered and we will make any corrections at our expense with like or similar item as may be available.

There is No Refund even if the engraving is due to an error on our part. We will correct any errors, or re-engrave with the correction on a new item of similarity. Any spelling errors on the customers part are the responsibility of the customer. - We can only engrave what we are asked to engrave and as a general policy we do no proof, or spell check text submitted by a customer as there are valid reasons to mis-spell certain words.

All orders will be submitted to the customer as a proof via a PDF or other image format through e-mail. Customer must sign off on the proof before any engraving or personalization will be performed. Please ensure you return the proofs to our company as quickly as possible as to not delay the shipping of your awards.

If a return is authorized you will be issued a return merchandise authorization (RMA) The RMA number must appear on the outside of the package being shipped back. Shipments received without an RMA will not be accepted by our shipping department and will be returned unopened to the sender.

Any returns accepted by our company that do not follow the above procedure are subject to a 25% restocking fee. Any shipping charges assessed are non-refundable. The restocking fee and shipping charges will be deducted from the credit issued back to credit cards and/or any check refunds that are issued as a result of the return, before the credit is issued. The amount of the credit will be less the restocking fee and applicable shipping charges.

All orders must be paid in full prior to us filling the order. If you have elected check payment option on your order, we will begin processing your order after we receive the full payment for the order. Alternative payment methods available for immediate processing of your order include Visa, Mastercard, American Express and Discover Card Payments. An order is not accepted unless you receive an order acknowledgement from us through e-mail or fax.

There is a $35.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil code. We do not accept a personal check or credit card payments to replace a check that has been returned. If a check is returned, the face value of the check, plus the $35.00 returned check fee may be paid by cashiers check. There is a $35.00 late payment fee for disputed credit card transactions that will be assessed for all disputed card transactions wherby a customer has not contacted us prior to contacting your bank. If there is an error on a transactions, you should always contact the merchant first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transaction until payment is received in full.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Shipping times vary depending upon the carrier we utilize. Most of our shipments go out using UPS Ground. The following shipping map is an estimation based upon UPS Ground Shipping. In some cases, we may utilize other carriers such as FedEX, or United States Postal Service, depending upon the least expensive method of shipping.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Logo artwork used for laser engraving into various products must be in an acceptable format to ensure good quality results in the laser engraved image. The process used for laser engraving is different than the process used for printing on your printer. An Image that looks good on a printer, may not engrave well on a product.

Printers can handle grayscales of artwork which creates a smoothing effect in the printed result. Laser engraving using a burning technique to burn the image into the product and thus burns each pixel, regardless of shade level found in grayscale images.

For laser engraving acceptable file formats include the following:

TIFF, BMP, JPG or other Raster images that are 1-Bit black and white camera ready artwork. No Grayscale. Should be in a minimum of 300 DPI resolution.

CorelDraw, Adobe Illustrator, EPS, PDF vector artwork that has all text converted to curves or outlines.

We accept both PC and MAC artwork files.

Unacceptable Files

JPG or GIF images or other low resolution images converted to a TIFF or BMP and even if the resolution is changed to 300 dpi, are not acceptable if the original image was less than 300 DPI. Simply resaving a file as a new file type, does not increase the quality of the pixels in the artwork itself. Images from web sites are typically in 72 or 96 DPI. Please contact your company's graphic department to obtain a High Resolution logo, vs using one off your company's web site.

If you do not have a high resolution image or must use one from your companies web site, please be aware that the end result of the laser engraving may not look professional. We can re-design the image if you prefer using the artwork you supply from your company web site, however there is a graphic design charge of $55/hour billable in 15 minute increments.

Do not embed image files inside of word documents or other documents such as spreadsheets, rather provide the raw artwork file itself.

Stock Artwork

Our company maintains a database of over 80,000 standardized company logos and artwork files. In most cases, we may have your company's logo already on file in a laser engravable format. If you have any questions, please do not hesitate to contact us.